vtiger CRM features an unprecedented level of flexibility and openness. vtiger CRM's open standards-based architecture allows users to integrate and adapt quickly to changes in the market.

vtiger CRM includes sales force automation, customer support and service, marketing automation, inventory management, multiple database support, security management, product customization, calendaring, email integration and multiple add-ons with MS Office plug-ins, Thunderbird extension, customer self-service portal, and Web Forms among them.

A well working and cost effective CRM solution supported by experienced service provider facilitates your company's marketing, sales and service functions in the following ways:

Personalizing Customer Relationships

Examples of Features: OnDemand communications history, segmentation, preferences etc.

Better Control Over Customer Facing Business Processes

Examples of Features: Sales stages control, reminders & notifications, changing account managers.

Automation of Customer Facing Business Processes

Examples of Features: Mail merge, e-mail templates, notifications, converting lead into opportunity and quote to order, Microsoft Outlook integration.

Improved Teamwork

Examples of Features: Share & assign customer data internally, converting support tickets to FAQ (knowledge base articles)

Data Analysis (BI)

Examples of Features: Report on which marketing activities are the most effective to be repeated etc.

SoftSolvers OSS Services

SoftSolvers offers vtiger software development services, including:

Our vtiger development team provides clients from all around with business solutions. The experience of our engineers was shown in a CRM projects for corporate clients. These projects objectives were both front and back ends vtiger development and vtiger customization.

Being client orientated and proficient in vtiger CRM custom development our team is able to provide integration of existing modules or development of new ones. If you need something in vtiger that is not available currently please contact us and we will add this feature into your system.

SoftSolvers also offers On Demand CRM Solution, based upon vtiger CRM. For more details check Second CRM.