Clients

Scicom (MSC) Berhad

Client Profile

Scicom (MSC) Berhad, one of the largest Malaysian Contact Centre, provides Business Process Outsourcing services to helps global companies build brands, reduce costs, and improve existing operations, by relocating their customer contact centers and back office services to Asia.

Requirements / Problems / Issues
One of Scicom’s client from Hong Kong wished to have a Scheduling & Booking System, for their busienss, which should be a comprehensive tool for allowing Contact Center Managers and/or the Tutors to be rostered and view the schedules for a fixed period of time.

SoftSolvers Solution
SoftSolvers proposed a web based custom solution with robust architecture. Scheduling & Booking System was a comprehensive tool for allowing Contact Center Managers and/or the Tutors to be rostered and view the schedules for a fixed period of time.

The Scheduling & Booking system will eventually be part of the overall Scicom Business System and will consists of sub-systems including, Users profile, Interactive Voice Response (IVR), Scheduling & Booking System, Knowledge Management System, Billing & Student Registration System, Lesson Management System and SMS & Payment Gateway.

Technology Platform
SoftSolvers used Microsoft based a flexible and generic architecture for web based Scheduling & Booking System. The development was using ASP.Net and SQL Server 2005, Reporting Services, etc. This system also integrates with one another Linux based system using web services. Rational tool suite was used for Requirements management, design, testing and defect management. In addition SoftSolvers used Visual Studio 2005 for development and VSS for configuration management.

Services offered
Design, Develop and Implement SBS application

Service & Value Management