Clients
Jetpharma Sdn Bhd
Business Needs
Jetpharma Sdn Bhd is the leading pharmaceuticals company with sale of its products throughout Malaysia, resulting into numerous purchase, sales and inventory transactions each day. In 2005, the customer was planning to replace their core supply chain application which was not scaling up to their changing business needs. In process the customer has identified an ERP package which in their view would meet the requirements functionally. SoftSolvers was engaged as consultant to study and validate their approach and the choice of the package.
SoftSolvers Solution
SoftSolvers proposed a customized open source Compiere ERP solution with robust architecture that is scalable for customers future business needs. The unique aspect of the approach is to identify the high impact, low risk areas’ and reengineer them towards the ‘To Be ‘architecture, so that the customer can reap benefits fairly quickly.
Technology Platform
SoftSolvers used Struts Framework, a flexible and generic architecture, which is an extension of MVC architecture with J2EE standards. Rational tool suite was used for Requirements management, design, testing and defect management. In addition SoftSolvers used a Build tool (WSAD integrated build tool & Apache Ant) and VSS and CVS for configuration management.
Services offered
Customize, Develop, Implement Compiere ERP application
Migration of Compiere to Adempiere
Service & Value Management
End to End IT Infrastructure Management (including, Servers, Printers, Desktops, network, etc.
Solution Overview
A Malaysian leading pharma retailer company required ERP solution to manage their entire operations.
SoftSolvers customized and implemented a open source Compiere ERP solution with robust architecture that is scalable for customers future business needs.
Consulting and operations support was offered across multiple areas.
Role based Security, migration from older version.
Complete Linux based implementation with J2EE on Oracle 10g backend Database.
The project was delivered on time with very high quality.
Solution Overview
Country/Region: Malaysia Publish date: 21-04-07 Category: Pharmaceuticals Companies Benefits: Fast, easy system functioning, improved customer service and sales, Strong reliability and scalability.Software and Services:Open source Compiere ERP Linux (CentOS) J2EE, Oracle 10g. Services include Consultation, Customize, Develop and Implement Compiere ERP application.
"With SoftSolvers, we have a highly skilled IT partner that provides the efficient system and effective support we need to keep running our business smoothly."
Mr. Mathew (Managing Director)
Jetpharma Sdn Bhd, Malaysia
Jetpharma Sdn Bhd, Malaysia
Scicom Berhad
Business Needs
Scicom (MSC) Berhad (hereafter referred as “Scicom”) is a leading provider of IT services. Scicom’s Business Process Outsourcing (BPO) model helps global companies build brands, reduce costs, and improve existing operations, by relocating their customer contact centers and back office services to Asia. Scicom client MeePhone wishes to have the Scheduling & Booking System (here as “SBS Project”) with intent to provide highest quality of service to its members and also to its partners such as recruiters. The planned SBS is the single point of contact for members and business partners operating 24x7 for information and services relating to tutorial affairs.
SoftSolvers was engaged as consultant to study the system requirements and validate their approach and the choice of the solution. The scope of this engagement constitutes the design & development of the Scheduling & Booking System Project as per the requirements document provided by MeePhone.
SoftSolvers Solution
SoftSolvers proposed a custom development for the SBS application in a proven industry standard n-Tier based on the .Net platform. The approach provides clean separation of application functionality that simplifies application maintenance. It also makes it very easy to scale the application to handle larger loads at a future date by just adding more processors/machines to each tier.
Technology Platform
SoftSolvers used Windows Server 2003, IIS 6.0, .Net Framework 3.0. Rational tool suite was used for Requirements management, design, testing and defect management. In addition SoftSolvers used Build tools Visual Studio 2005 and ER Studio for data model. Platform/Language used was ASP.Net, VB.Net, Web Services and backend database is MS SQL Server 2005.
SBS Project was developed using MS Enterprise Library 3.0 as infrastructure framework for better, performance, scalability and security of the application, following best practices by Microsoft.
Services offered
Consultation and requirement analysis to develop Functional Specifications.
Design & development of the Scheduling & Booking System Project as per the Functional Specifications.
Service & Value Management.
System support post deployment.
Solution Overview
Scheduling & Booking System (SBS) is a comprehensive tool for allowing Contact Center Managers and/or the Tutors to be roster and view the schedules for a fixed period of time.
The Scheduling & Booking system eventually became part of overall MeePhone Business System and consists of sub-systems including, Users profile, basic information system, Interactive Voice Response (IVR), Scheduling & Booking System, Knowledge Management System, Billing and Student Registration System and Lesson Management System.
The SBS architecture was designed based upon proven industry standard n-Tier based on the .Net platform, for rapid development.
This approach provided clean separation of application functionality that simplifies application maintenance.
It also made it very easy to scale the application to handle larger loads at a future date by just adding more processors/machines to each tier.
The project was delivered on time with very high quality.
Solution Overview
Country/Region: Malaysia Publish date: 28-10-07 Category: Contact Center Companies Benefits: Tutors to be roster and view the schedules for a fixed period of time became fast with easy system functioning along with strong reliable and scalable system in place. Software and Services:Custom Development in ASP.Net, VB.Net, Web Services, SQL Server 2005. Services include design, development, deployment and post deployment support.
"SoftSolvers helped us in getting the project done on time and making our esteemed client happy. Thanks to Deep and his team."
Viji Rajasundram
Senior Vice-President, Technology
Senior Vice-President, Technology
iC3i Sdn Bhd
Business NeedsiC3i is a Malaysia based consulting firm focused on improving their client’s operational performance using proven best practices via consulting, tools and training programs. To add on to their consulting services iC3i wished to develop a product (OptiPro-M) that they can offer to their clients for tracking Performance Management across all levels of the call center or the contact center with reporting facilities for there growing needs.
SoftSolvers was engaged as consultant to study the system requirements and covert their years of experience into a functional solution. The scope of this engagement constitutes the design & development of the Optipro-M Product as per the requirements developed through extensive research on related products in the market and domain knowledge provided by iC3 stakeholders.
SoftSolvers Soluttion
SoftSolvers proposed a development for the OptiPro-M application in a proven industry standard n-Tier based on the .Net platform. The approach provides clean separation of application functionality that simplifies application maintenance. It also makes it very easy to scale the application to handle larger loads at a future date by just adding more processors/machines to each tier.
Technology Platform
SoftSolvers used Windows Server 2003, IIS 6.0, .Net Framework 3.0 a flexible and generic architecture. Rational tool suite was used for Requirements management, design, testing and defect management. In addition SoftSolvers used Build tools Visual Studio 2005 and ER Studio for data model. Platform/Language used was ASP.Net, VB.Net, Web Services and backend database is MS SQL Server 2005.
OptiPro-M Project was developed using MS Enterprise Library 3.0 as infrastructure framework for better, performance, scalability and security of the application, following best practices by Microsoft.
Services offered
Consultation and requirement analysis to develop Functional Specifications.
Design & development of the Scheduling & Booking System Project as per the Functional Specifications.
Service & Value Management.
System support post deployment.
Solution Overview
Consultation and requirement analysis to develop Requirements Document.
Design & development of the OptiPro-M Project as per the requirements document.
Continuous Product Improvement and version upgrades.
Service & Value Management for iC3i customers.
Solution Overview
OptiPro-M System provides tools to enable individual employees, managers, and executives to gain visibility into how individuals and teams are performing against company goals.
The OptiPro-M Platform is more robust, open and flexible than competing solutions.
The system allows users to deliver and receive superior data integration capabilities.
OptiPro-M Performance Manager exceeds the capabilities of other call center scorecard and dashboard solutions.
The Reporting and Analytics capabilities to address client’s diverse operational and performance reporting requirements are the key to user delight.
Overall as said by OptiPro-M users “This application brings unmatched experience and value-add to client engagements”.
Solution Overview
Country/Region: Malaysia Publish date: 28-05-08 Category: Contact Center Companies Benefits: Unmatched experience and value-add to client engagements, Strong reliability and scalability. Software and Services:Development in ASP.Net, VB.Net, Web Services, SQL Server 2005. Services include design, development, product upgrades, deployment and post deployment support for client’s customers.
"This application brings unmatched experience and value-add to client engagements and that is what I wanted to achieve with a help of right IT solutions partner. I am glad SoftSolvers managed the system so well and we look forward to many more implementations and more work together."
Michael Daly
Director, ic3i Sdn Bhd
Director, ic3i Sdn Bhd